Return & Exchange Policy
Thank you for choosing AXIS! We are committed to providing you with the highest-quality sports drinks and exceptional customer service. Please carefully review our return and exchange policy below to understand how we handle orders and exchanges.
No Returns Policy
At AXIS, we prioritize safety and quality. Due to the nature of our products, we do not accept any returns for any reason. This policy ensures that every product we ship meets the highest safety and quality standards.
Damaged Products
If your product arrives damaged, we’re here to help. Damaged items are eligible for an exchange for the exact same product. To qualify for an exchange, you must:
- Contact Us: Notify us within 48 hours of receiving the damaged item.
- Provide Proof: Include photos of the damaged product and the packaging in your email to us.
Please send all exchange requests and photos to info@twisttoaxis.com. Our team will review your request and respond promptly with next steps.
Exchange Process
Once your exchange request is approved:
- Shipping details for your replacement will be provided once processed.
- We will send you a replacement of the same product at no additional cost.
Order Issues
If you have any other issues with your order (e.g., wrong item received), please reach out to us within 48 hours of delivery. Include your order number and a description of the issue at info@twisttoaxis.com. We’ll resolve it as quickly as possible!
Shipping Information
Please ensure your shipping address is accurate before placing your order. AXIS is not responsible for orders shipped to incorrect addresses due to customer error.
Need Assistance?
If you have any questions or concerns about your order, don’t hesitate to reach out! Email us at info@twisttoaxis.com, and our team will gladly assist you.